These are often expats from international companies and employees or guests of the 95 embassies for which Staybridge Suites is a ‘preferred supplier’. “There is even someone who stayed with us for almost three years,” says Prinsen.

That’s why things are a little different here than elsewhere. “Three times a week, we host the ‘Social Hour’,” says the proud general manager in the light-filled atrium, which is the bustling heart of the hotel. “We treat our guests to a drink and serve tasty snacks, so they can mingle during the aperitif while getting to know the team better. This event is very much appreciated, as the turnout and reviews clearly show.”

Monumental

What’s also striking is The Pantry, a small 24-hour shop tucked into a corner of the atrium. It’s not only stocked with snacks for those binge-watching cravings, but also with groceries for guests to prepare their own meals. “Each of our 101 rooms features a fully equipped kitchen, providing the convenience of home for guests staying for extended periods who prefer not to dine out every night,” says Kevin. “We don’t have an on-site restaurant – this is a deliberate choice to encourage guests to explore the city’s culinary scene. However, our breakfast buffet is included in the room rate as standard.”

He leads the way to one of the two “monumental suites” on the first floor: the crown jewels of Staybridge Suites The Hague. Although the hotel opened at the end of 2018, time has yet to leave its mark on the interior. Dark blue walls, gold-coloured accents and marble surfaces offer a comforting sense of security combined with allure. “This is where the historic character of the building shines through best,” says Kevin as he opens the door. Inside, a room with a high ceiling, a large fireplace and a wall-filling bookcase reveals itself, behind which the kitchen is cleverly concealed. “And just look at that view of the Hofvijver and the Binnenhof. As a hotel, we are unique in offering this. Fantastic, isn’t it?!”

The vault

The tour continues past the modest but well-equipped gym in one of the atrium’s side aisles, leading to the basement floor, where the launderette is located next to the car park for 36 cars – also typical of the long-stay function. A few hotel guests chat together while waiting for their laundry to finish. “Here, the building betrays its former function as an office of De Nederlandsche Bank,” Kevin says, pointing to the thick doors and steel railings of the vault. “This safe once served as a backup for the one at Noordeinde.”

The general manager has been in charge of Staybridge Suites The Hague for the past three years and is committed to exceeding visitors’ expectations. “That’s mainly about how we interact with guests,” he explains. “We’re truly here to help them, and our approach is less distant than in other hotels.” This philosophy translates into guest satisfaction, which has risen from 82 to 95 per cent in recent years. “Our people are crucial to this. We have a very stable and happy team who know our guests well. Many of them return to us, making each visit a warm reunion.”

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